Privacy Policy

Effective Date: July 15, 2026

Moxie Orthopedic and Balance Center respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, appointment-request forms, telephone communications, text messaging, and interactions with our clinic.

By using our website or providing information to Moxie Orthopedic and Balance Center, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name

• Mailing address

• Email address

• Telephone and mobile phone numbers

• Date of birth

• Appointment-request information

• Preferred method of communication

• Insurance information

• Referral information

• Billing and payment information

• Information submitted through website forms

• Information provided during telephone calls or in-person registration

• Information related to your physical therapy needs, symptoms, medical history, or treatment

We may also collect limited technical information automatically when you visit our website, such as:

• Internet Protocol address

• Browser type

• Device type

• Pages viewed

• Date and time of website access

• Cookies and similar website technologies

Please do not submit sensitive or urgent medical information through a general website contact form. Call 911 or seek emergency medical care for a medical emergency.

How We Collect Information

We may collect information through:

• Our website and online forms

• Appointment requests

• Patient intake and registration forms

• Telephone conversations

• Text-message communications

• Email communications

• In-person interactions

• Insurance verification and billing activities

• Healthcare providers, referral sources, insurers, and other parties involved in your care, as permitted by law

• Cookies and similar website technologies

How We Use Your Information

We may use the information we collect to:

• Respond to questions and inquiries

• Schedule, confirm, reschedule, or cancel appointments

• Provide appointment reminders

• Communicate about referrals and insurance verification

• Provide physical therapy and related healthcare services

• Coordinate your care with authorized healthcare providers

• Process insurance claims, billing, and payments

• Provide account or billing notifications

• Send follow-up communications related to your care

• Maintain business and patient records

• Improve our website, services, and patient experience

• Protect against fraud, misuse, or security threats

• Comply with legal, regulatory, insurance, and healthcare obligations

SMS and Text-Message Communications

When you voluntarily consent to receive text messages from Moxie Orthopedic and Balance Center, we may send messages concerning:

• Appointment scheduling

• Appointment confirmations and reminders

• Scheduling changes

• Follow-up communications

• Referral updates

• Insurance-related communications

• Billing inquiries or account notifications

• Responses to questions or requests

Message frequency may vary. Standard message and data rates may apply based on your wireless carrier and service plan.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us at 941-424-1386.

Consent to receive SMS messages is not a condition of purchasing or receiving healthcare services.

SMS Consent and Mobile Phone Information

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We do not sell, rent, or provide your SMS consent or mobile phone number to other businesses so that they can market their products or services to you.

We may use service providers to support the technical delivery of communications on our behalf. Such providers may process information only as necessary to provide services to Moxie Orthopedic and Balance Center and are not authorized to use your information for their own marketing purposes.

RingCentral requires privacy policies to state clearly that SMS consent information and phone numbers are not shared with third parties or affiliates for marketing purposes. 

How We May Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to:

• Healthcare providers involved in your treatment or care coordination

• Insurance companies, managed-care organizations, or claims administrators

• Billing, payment-processing, and collection service providers

• Information technology, website, communications, and scheduling service providers

• Professional advisers, including accountants, attorneys, and consultants

• Government agencies, regulators, law-enforcement authorities, or courts when legally required

• Protect the rights, safety, security, or property of our patients, employees, business, or others

• Complete a business transaction such as a merger, acquisition, restructuring, or transfer of assets, subject to applicable legal protections

When protected health information is involved, it will be handled in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices.

HIPAA and Medical Information

Moxie Orthopedic and Balance Center is a healthcare provider and may be subject to the Health Insurance Portability and Accountability Act and other federal and state healthcare privacy laws.

This website Privacy Policy addresses information collected through our website and related business communications. Our use and disclosure of protected health information are also governed by our HIPAA Notice of Privacy Practices.

A copy of our Notice of Privacy Practices is available upon request.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, measure website activity, remember preferences, and improve the user experience.

You may configure your browser to block or delete cookies. Some website features may not function properly if cookies are disabled.

Data Security

We maintain reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please avoid submitting highly sensitive medical or financial information through unsecured forms or ordinary email.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain required records, comply with legal and insurance obligations, resolve disputes, and enforce our agreements.

Medical records may be retained for periods required by federal or Florida law.

Children’s Privacy

Our website is intended primarily for adults seeking information about healthcare services.

A parent or legal guardian should provide information on behalf of a minor when appropriate. We do not knowingly collect information directly from children under 13 through the website without authorization from a parent or legal guardian.

Your Choices

You may:

• Decline to provide optional personal information

• Choose whether to consent to SMS communications

• Opt out of SMS messages by replying STOP

• Request assistance by replying HELP

• Unsubscribe from nonessential email communications

• Request that we update inaccurate contact information

• Contact us with questions about our privacy practices

Opting out of SMS communications does not prevent us from contacting you by telephone, mail, or another permitted method when reasonably necessary for your care or account.

External Links

Our website may contain links to third-party websites. Moxie Orthopedic and Balance Center is not responsible for the privacy, security, or content practices of websites operated by other organizations.

Please review the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, technology, or privacy practices.

The updated policy will be posted on this page with a revised effective date. Your continued use of our website after an update constitutes acknowledgment of the revised policy.

Contact Us

Questions or concerns regarding this Privacy Policy may be directed to:

Moxie Orthopedic and Balance Center
8451 N. Shade Avenue, Unit 107
Sarasota, Florida 34243

Phone: 941-424-1386
Fax: 941-259-0763
Email: info@moxieortho.com
Website: https://www.moxieortho.com

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